A major aspect of project management is controlling communication that is received by the client. Watchdog functions in whatever the capacity the client feels will most benefit their project.
“Sometimes, it means we are one in the same with the client and we can mask ourselves under their company name,” explains project manager Caitlyn Helsen.
In other instances, clients are more comfortable pointing to Watchdog as an external consultant and referring them to internal resources which may have valuable information for the project. In both cases, it is Watchdog’s goal to function as the main hub of communications. Helsen uses the analogy of a bicycle wheel with Watchdog and the client at the center hub. Around it, are the “spokes” which represent the project’s parties, consultants, contractors and internal resources.
“It is our job, along with the client, to reign those resources in to ensure we are working as one to keep the project moving forward,” says Helsen.